Wrangling The Drupal Client

In this session we will discuss how to “wrangle your clients” through a Drupal project. We all know that the client relationship is one of love and hate and we all wish it were easier. If this is you, you are not alone. This exists for everyone from the one-man freelance shop through the multi-million dollar ad firm. In many cases, the person selling the project is also the person managing the project or at least prepping the client and project for execution. This can add frustration to the client/provider relationship. To help you get a better handle on how to “care for your client”, I will present some key concepts about what I have learned over the last 5 years of managing Drupal projects ranging from 10 hour retainers through $500K enterprise level builds. Here are some of the key topics we will cover: -How to sell Drupal services and not lose money -How to prep your client for the project life cycle -Easy tools that can help make the project execute smoothly -When to say no to a project or client -How to optimize your offering through productization -The importance of proper discovery and planning If you have found yourself trying to get a handle on any of these key areas, please come check out this session.